NHTSA Complaint #11397431 — 2014 KIA SOUL

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THERE WAS A BURNING OIL SMELL, NOISES COMING FROM THE ENGINE, AND THE VEHICLE WOULD NOT ACCELERATE AS IT STALLED. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO FRED ANDERSON KIA OF RALEIGH (9209 GLENWOOD AVE, RALEIGH, NC 27617) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE COULD NOT BE DIAGNOSED AS THEIR COMPUTER SYSTEMS WERE DOWN. THE CONTACT ALSO STATED HE RECEIVED A RECALL NOTIFICATION WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE)AND THE RECALL COULD NOT BE SERVICED AS THE KIA DEALERS COMPUTER SYSTEMS WERE DOWN. THE VEHICLE WAS NOT REPAIRED AND WAS STILL AT THE DEALER. THE CONTACT THEN CONTACTED THE KIA MANUFACTURER, WHOM CONFIRMED THAT THEIR COMPUTER SYSTEMS WERE DOWN AND NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 157,245.