NHTSA Complaint #11397214 — 2013 FORD FUSION

I NOTICED WHEN THE CAR WAS ON THE ENGINE MADE A CLUNKING SOUND AT STARTUP, THIS WAS NOT VERY UNUSUAL AS THE HYBRID HAS MADE DIFFERENT NOISES AT STARTUP, AND DEALERSHIPS HAVE ASSUMED THIS WAS "NORMAL". AFTER A COUPLE OF WEEKS, A LOUD NOISE BEGAN, SOUNDING AS IF I WAS DRAGGING SOMETHING WHEN THE VEHICLE WAS BEING DRIVEN. WE TOOK THE CAR TO THE DEALERSHIP WHERE ANY AND ALL REPAIRS/RECALLS HAVE BEEN PERFORMED AFTER A COUPLE OF DAYS THE SERVICE ADVISOR SAID THEY FELT THAT IT WAS THE BEARINGS INSIDE THE TRANSMISSION AND IT WOULD BE BETTER TO GET RID OF THE CAR THAN REPAIR IT. THIS IS A WELL-DOCUMENTED KNOWN ISSUE THAT FORD IS AWARE OF. IN APRIL OF 2020, THE ELECTRICAL/ A/C WAS NOT WORKING CORRECTLY AND THE FACEPLATE WAS REPLACED COSTING $780. THIS VEHICLE HAS HAD 7 KNOWN RECALLS, 3 OF WHICH HAD TO DO WITH TRANSMISSION/POWERTRAIN, THREE OUT OF THE 4 DOORS HAD FAILED DATES WERE AUG 2014, FEB 2015 & APRIL 2015 THE DEALERSHIP REFUSED TO FIX THE 4TH DOOR STATING IT WAS NOT A RECALL (I WOULD LIKE TO NOTE WHEN ONE OF THE DOORS LATCHED FAILED MY SON WAS IN THE PASSENGER SEAT AND FELL HALFWAY OUT OF THE VEHICLE, WHILE THE VEHICLE WAS TURNING-HIS SEAT BELT SAVED HIM) IN JUNE OF 2015 NHTSA SENT A RECALL, 4 DOOR LATCH ISSUES WERE REPLACED IN MAY 2016. THE TRANSMISSION ISSUE IS ANOTHER EXAMPLE OF KNOWN PROBLEMS THAT SHOULD BE REPAIRED BY FORD MOTOR COMPANY.