NHTSA Complaint #11397048 — 2015 TESLA MODEL S
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11397048 |
| Vehicle | 2015 TESLA MODEL S |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | 63,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CO |
Consumer Description
I INSTALLED THE RECENT SOFTWARE UPDATE THIS MORNING. PART OF THE SOFTWARE UPDATE IS A "DRIVER VISUALIZATION IMPROVEMENT" WHICH CHANGES THE LAYOUT OF INDICATORS IN THE SCREEN OF THE DASHBOARD. WHILE PREVIOUSLY THE CRUISE CONTROL SPEED AND THE AUTOSTEERING INDICATORS WERE ON EITHER SIDE OF THE SPEEDOMETER AND SET AT THE OUTER EDGE OF THE DASHBOARD'S "CENTER DISPLAY ZONE", THEY ARE NOW BOTH CLUSTERED TO THE LEFT SIDE OF THE SPEEDOMETER. WHEN DRIVING, THIS PUTS THE CRUISE CONTROL SPEED INDICATOR TOO CLOSE TO THE SPEEDOMETER AND I CANNOT DIFFERENTIATE THEM IN MY PERIPHERAL VISION. I NOW HAVE TO TAKE MY EYES OFF THE ROAD FOR UPWARDS OF A FULL SECOND TO TO PARSE THE INFORMATION GIVEN BY THE TWO INDICATORS. THIS, AS I AM SURE YOU ARE AWARE, IS UNSAFE. I HAVE CONTACTED TESLA WITH MY CONCERNS AND AM TOLD THEY CAN DO NOTHING TO REVERT THE UPDATE. PLEASE INQUIRE AS TO WHY SUCH A CHANGE WAS MADE, WHAT HUMAN ENGINEERING FACTORS AND STUDIES LEAD TO THIS ARRANGEMENT, AND WHAT CAN BE DONE TO FIX THE UNSAFE CONDITION IT CREATES.
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