NHTSA Complaint #11396856 — 2014 KIA SOUL

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THEIR SON WAS DRIVING 65 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE WAS DECREASING IN SPEED. THE CONTACTS SON NOTICED SMOKE COMING FROM THE FRONT HOOD OF THE VEHICLE. THE CONTACTS SON PULLED OVER THE SIDE ROAD AND THEN SAW OIL ON THE GROUND AND PIECES OF MEDAL. THE VEHICLE WAS TOWED TO THEIR RESIDENCE. THE VEHICLE WAS LATER TOWED TO LOCAL DEALER KIA OF BRADLEY (1010 TIGHE DR #4621, BRADLEY, IL 60915) WHO DIAGNOSED THE FAILURE AS A MEDAL ROD GOING THRU THE ENGINE CAUSING A HOLE IN THE ENGINE. THE CONTACT LATER FOUND OUT ON THEIR OWN THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT NOTIFIED THE DEALER OF THE RECALL BUT THE DEALER ADVISED THAT THE FAILURE WAS NOT RELATED TO THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.