NHTSA Complaint #11396786 — 2015 NISSAN ALTIMA

IN 2018, WHILE FILLING UP MY GAS, I ACCIDENTALLY PULLED THE HOOD RELEASE LEVER INSTEAD OF MY GAS RELEASE LEVER. AFTER PULLING AWAY, WHILE DRIVING THE HOOD RELEASED AND FLEW UP TO MY WINDOW, CAUSING DAMAGE ALONG THE HOOD. SINCE THIS INCIDENT, I HAVE BEEN GOING BACK AND FORTH WITH NISSAN TO GET IT REPAIRED. THEY INITIALLY DENIED THAT IT WAS THE HOOD LATCH PROBLEM, AS AT THE TIME, MY VIN NUMBER WASN'T INCLUDED IN THE RECALLS (ALTHOUGH WHAT HAPPENED TO ME WAS EXACTLY WHAT WAS INCLUDED IN THE RECALL). I WAS ABLE TO GET AN APPOINT WITH NISSAN CORP WHO INSPECTED MY CAR AND CLAIMED THAT THE DAMAGE WAS A RESULT OF RUSTING TO THE HOOD LATCH SO THERE WASN'T ANYTHING THEY COULD DO. NOW THAT MY VIN NUMBER IS INCLUDED IN THE RECALL, I TRIED AGAIN TO GET THE DAMAGE REPAIR/COST COVERED, BUT THEY CONTINUE TO DENY MY REQUEST STATING THE RUST CAUSED IT. (THIS RECALL STATES THAT RUST WILL FORM AND CAUSE THE ACCIDENT) I DON'T KNOW WHERE TO TURN TO NOW AS NISSAN IS BEING IMPOSSIBLE TO GET HELP FROM. NOW, EVEN THE HOOD RELEASE LEVER ISN'T WORKING.