NHTSA Complaint #11396782 — 2013 TESLA MODEL S

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11396782
Vehicle	2013 TESLA MODEL S
Component	SUSPENSION
Date of Incident	February 11, 2021
Date Filed	February 18, 2021
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

CHANGED THE SUSPENSION COMPONENTS BEFORE FULL FAILURE OCCURRED. CAR WAS BROUGHT IN DUE TO SAFETY CONCERNS, TECHNICIANS NOTED THE ENTIRE SUSPENSION SYSTEM WAS ON VERGE OF COLLAPSE AND NOT SAFE TO DRIVE. UNDER THEIR SERVICE BULLETIN THEY REPLACED THE REAR CONTROL ARMS AS A GOOD WILL GESTURE AND CHARGED FOR THE FRONT UPPER AND LOWER CONTROL ARMS. THERE IS A DESIGN FLAW FOR THIS SUSPENSION SYSTEM AND THE MANUFACTURER IS REFUSING TO ACKNOWLEDGE THEIR FLAW, LEAVING USERS UNAWARE AND WITH THE POTENTIAL FOR SEVERE LOSS OF LIFE.

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