NHTSA Complaint #11396676 — 2012 FORD FOCUS

THIS IS A PROBLEM RELATED TO SAFETY RECALL 18S32. FORD FOCUS 2012 STALLED AND SHUT OFF WHILE BACKING OUT OF DRIVEWAY AND WOULDN'T TURN BACK ON. I WENT TO AN INDEPENDENT CAR SHOP AND WAS TOLD THE PURGE VALVE MALFUNCTIONED AND CAUSED THE GAS TANK TO DEFORM. I CALLED MY FORD DEALER AND REQUESTED THEM TO REPLACE THE PARTS BECAUSE IT WAS THE SAME PROBLEM FROM THE 2018 RECALL. THEY CONFIRMED THAT IT WAS THE SAME ISSUE BUT SAID THEY WOULDN'T REPLACE THE PARTS FOR FREE BECAUSE THEY ALREADY CLOSED THE RECALL. HOWEVER, WHEN THEY CLOSED THE RECALL FOR ME IN 2019, THEY DIDN'T TELL ME THAT THEY ONLY REPROGRAMMED AND DIDN'T ACTUALLY REPLACE THE PARTS. IF THEY HAD REPLACED THE PARTS IN 2019, THEY WOULDN'T HAVE MALFUNCTIONED NOW. OBVIOUSLY THE FORD DEALER MUST HAVE MADE A MISTAKE WHEN ATTEMPTING TO REPAIR MY CAR AND DIDN'T ACTUALLY FIX IT. THIS IS A HUGE SAFETY ISSUE FOR FORD CARS BECAUSE THE CAR CAN STALL AND TURN OFF AT ANY TIME. EVEN IF THEY FIXED IT BACK IN 2019 (WHICH OBVIOUSLY THEY DIDN'T), IT'S NOT WORKING NOW, MEANING THEY NEED TO DO ANOTHER RECALL AND ACTUALLY SOLVE THE PROBLEM. I'M NOW STUCK DRIVING MY CAR WITH A HUGE SAFETY ISSUE UNTIL I CAN AFFORD TO PAY FOR THE REPAIRS OR UNTIL THEY REOPEN THE RECALL.