NHTSA Complaint #11396632 — 2014 KIA SOUL

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE FAILED TO EXCEED 60 MPH, WITH AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT CHECKED THE OIL DIPSTICK WHICH SHOWED NO OIL PRESENT. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE AN OIL CHANGE WAS PERFORMED. THE VEHICLE THEN WAS TAKEN TO JONES KIA (2001 BEL AIR RD, FALLSTON, MD 21047, (410) 877-1700) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE ENGINE HAD OIL CONSUMPTION AND A TEST WAS PERFORMED. THE ECM WAS UPDATED ON FEBRUARY 3, 2021 HOWEVER, THE FAILURE RECURRED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE MANUFACTURER DECLINED TO PROVIDE AN ENGINE REPLACEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.