NHTSA Complaint #11396581 — 2016 FIAT 500X

TL* THE CONTACT OWNS A 2016 FIAT 500X. THE CONTACT STATED THAT WHILE STOPPED AT A LIGHT, THE VEHICLE STARTED SHAKING VIOLENTLY. THE VEHICLE WAS TAKEN TO FIAT OF MONTGOMERYVILLE (710 BETHLEHEM PIKE, MONTGOMERYVILLE, PA 18936) WHERE IT WAS DIAGNOSED THAT THE ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED IN FEBRUARY OF 2021 WHILE THE VEHICLE WAS STOPPED AT A LIGHT, AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE STARTED SHAKING. THE CONTACT STATED SHE TOOK THE VEHICLE BACK TO THE DEALER FIAT OF MONTGOMERYVILLE AS SHE HAD JUST HAD AN OIL CHANGE. THE MECHANIC DIAGNOSED THE VEHICLE AND STATED THAT AN ENGINE MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE DEALER INFORMED HER OF TSB: 09-002-17 (ENGINE VIBRATION FELT IN THE STEERING WHEEL AND SEAT). THE TSB STATED THAT THE ENGINE MOUNTS NEEDED TO BE REPLACED. THE CONTACT WAS UPSET THAT THERE WAS A TSB AND NOT A RECALL WHICH MEANT SHE HAD TO PAY OUT OF POCKET AGAIN. THE CONTACT STATED THAT SHE ATTEMPTED TO NOTIFY THE MANUFACTURER BUT WAS INFORMED THAT THEY WERE UNABLE TO ASSIST. THE CUSTOMER CONSUMER LINE REPRESENTATIVE INFORMED HER THAT SHE COULD NOT FILE A COMPLAINT AND PROVIDED THE NUMBER TO NHTSA. THE FAILURE MILEAGE WAS 86,000.*DT