NHTSA Complaint #11396522 — 2016 GMC TERRAIN

TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THERE WAS AND ABNORMAL CLICKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS LATER TOWED FROM HIS RESIDENCE TO AN INDEPENDENT MECHANIC, WHERE THE VEHICLE WAS DIAGNOSED WITH A BLOCKED PCV VALVE WHICH CAUSED THE REAR MAIN SEAL FAILURE. THE MECHANIC INFORMED THE CONTACT THAT THE CLICKING SOUND WAS FROM THE OIL DRAINING AT A RAPID SPEED AND THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT THEN CALLED MAUER CHEVROLET (1055 50TH ST E, INVER GROVE HEIGHTS, MN 55077) AND WAS INFORMED OF AN UPCHARGE FOR THE ENGINE REPLACEMENT. THE CONTACT ALSO CALLED THE MANUFACTURER, AND WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED BY AN AUTHORIZED GMC DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.*DT*JB