NHTSA Complaint #11396508 — 2009 SATURN AURA

TL* THE CONTACT OWNS A 2009 SATURN AURA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE POWER STEERING ASSIST FAILED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A STEERING ASSIST MALFUNCTION. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MECHANIC INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V252000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL). THE CONTACT CALLED GREINER BUICK GMC (14555 CIVIC DR, VICTORVILLE, CA 92394) AND WAS INFORMED THAT THE RECALL REPAIR WOULD NOT BE SERVICED BECAUSE OF THE HIGH MILEAGE OF THE VEHICLE. THE CONTACT CONTACTED THE MANUFACTURER AND WAS INFORMED THAT DUE TO THE HIGH MILEAGE ON THE VEHICLE, THE RECALL REPAIR WOULD NOT BE PERFORMED. THE FAILURE MILEAGE WAS 157,000.*DT