NHTSA Complaint #11396349 — 2018 HONDA ODYSSEY

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11396349
Vehicle 2018 HONDA ODYSSEY
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage 38,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

I RECEIVED A RECALL NOTICE (NHTSA RECALL NUMBER 20V-439) FOR THE BACK-UP CAMERA ON MY 2018 HONDA ODYSSEY BY MAIL IN SEPTEMBER 2020. I HAVE REPEATEDLY CONTACTED THE LOCAL DEALER TO HAVE THE REPAIR MADE (3 TIMES IN THE LAST 4 MONTHS) AND HAVE BEEN TOLD EACH TIME THAT THE NECESSARY PARTS FOR THE REPAIR ARE ON "BACK ORDER" AND ARE UNAVAILABLE. THEREFORE THE LOCAL DEALER (UNDERSTANDABLY) WILL NOT SCHEDULE A REPAIR APPOINTMENT. I ALSO CONTACTED AMERICAN HONDA'S CUSTOMER SERVICE DEPARTMENT, WHO TOLD ME THAT THEY ALSO HAVE NO ADDITIONAL INFORMATION ABOUT THE PART'S AVAILABILITY AND THAT I SHOULD CONTINUE TO WORK WITH THE LOCAL DEALERSHIP. IF PARTS ARE NOT AVAILABLE TO MAKE THE NEEDED REPAIRS, WHY IS A RECALL NOTICE EVEN ISSUED?

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