NHTSA Complaint #11396349 — 2018 HONDA ODYSSEY
VISIBILITY/WIPER issue reported to NHTSA
Complaint Details
| ODI Number | 11396349 |
| Vehicle | 2018 HONDA ODYSSEY |
| Component | VISIBILITY/WIPER |
| Date of Incident | |
| Date Filed | |
| Mileage | 38,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
I RECEIVED A RECALL NOTICE (NHTSA RECALL NUMBER 20V-439) FOR THE BACK-UP CAMERA ON MY 2018 HONDA ODYSSEY BY MAIL IN SEPTEMBER 2020. I HAVE REPEATEDLY CONTACTED THE LOCAL DEALER TO HAVE THE REPAIR MADE (3 TIMES IN THE LAST 4 MONTHS) AND HAVE BEEN TOLD EACH TIME THAT THE NECESSARY PARTS FOR THE REPAIR ARE ON "BACK ORDER" AND ARE UNAVAILABLE. THEREFORE THE LOCAL DEALER (UNDERSTANDABLY) WILL NOT SCHEDULE A REPAIR APPOINTMENT. I ALSO CONTACTED AMERICAN HONDA'S CUSTOMER SERVICE DEPARTMENT, WHO TOLD ME THAT THEY ALSO HAVE NO ADDITIONAL INFORMATION ABOUT THE PART'S AVAILABILITY AND THAT I SHOULD CONTINUE TO WORK WITH THE LOCAL DEALERSHIP. IF PARTS ARE NOT AVAILABLE TO MAKE THE NEEDED REPAIRS, WHY IS A RECALL NOTICE EVEN ISSUED?
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