NHTSA Complaint #11396313 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11396313
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	February 12, 2021
Date Filed	February 15, 2021
Mileage	150,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

MY 2009 FORD ESCAPE'S POWER STEERING SUDDENLY FAILED WHILE ATTEMPTING TO BACK OUT OF MY DRIVEWAY . THE DASHBOARD INFORMATION AREA READ 'POWER STEERING ASSIST FAULT'. UPON FURTHER INVESTIGATION, I FOUND OUT THAT THERE WAS A RECALL ON THIS MAKE AND MODEL FOR THIS EXACT PROBLEM. WHEN I CALLED THE DEALER TO GET IT FIXED, THEY TOLD ME MY VEHICLE IS NOT ON THE RECALL LIST. I DON'T UNDERSTAND THIS SEEING THAT MY VEHICLE HAS THE EXACT PROBLEM THAT THEY ARE RECALLING THESE VEHICLES. WHY IS THAT??

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