NHTSA Complaint #11395891 — 2007 LEXUS ES

I OWN A 2007 LEXUS ES 350. I OWN THE CAR SINCE 2010. THE DASHBOARD OF THE CAR IS MELTED AND CRACKED. I CONTACTED A LOCAL DEALER AND WAS TO TOLD TO CONTACT THE HEADQUARTER. I CALLED THE HEADQUARTER (800) 255-3987 AND WAS TOLD THAT THEY CAN NOT HELP ME. HEADQUARTER SAYS IT IS KNOWN ISSUE BUT THE WARRANTY ENDED IN MAY 2017. THEY SAYS A LETTER REGARDING THE ISSUE WAS SENT OUT. I NEVER RECEIVED THAT LETTER. THEY NOW HAVE ANOTHER WARRANTY COVERAGE BUT IT COVERS FROM YEAR 2018 AND THE WARRANTY EXPIRES THIS MARCH 2021. I CALLED THE LEXUS HEADQUARTER BUT THEY CAN NOT HELP ME BECAUSE OF THE MODEL YEAR. THERE IS A BIG GLARE FROM THE MELTED DASH AND IT APPEARS TO BE A SAFETY HAZARD SINCE THE DASH IS CRACKED. WOULD IT BE POSSIBLE TO CHECK WITH THE COMPANY IF THIS COULD BE REPLACED. I HAVE SUBMITTED A CLAIM TO THE OFFICE OF ATTORNEY GENERAL ON 2/10/21 FILE#11044300.OCP AND I WAS NOTIFIED TO CONTACT YOUR OFFICE. THANK YOU