NHTSA Complaint #11395542 — 2019 SUBARU ASCENT

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11395542
Vehicle	2019 SUBARU ASCENT
Component	VISIBILITY/WIPER
Date of Incident	January 15, 2021
Date Filed	February 10, 2021
Mileage	51,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

MY VEHICLE HAS ALWAYS BEEN GARAGE KEPT. APPROXIMATELY 1 MONTH AGO, I WENT TO GET IN MY VEHICLE AND NOTICED THE WINDSHIELD HAD A CRACK (APPROXIMATELY 6') IN THE PASSENGER SIDE. I CONTACTED MY INSURANCE COMPANY WHO ADVISED ME I COULD EITHER PAY THE DEDUCTIBLE ($750.00) OR BETTER YET CONTACT SUBARU, AS THEY'VE HAD NUMEROUS COMPLAINTS ON SUBARU WINDSHIELDS CRACKING FOR NO APPARENT REASON. I APPLIED WINDSHIELD REPAIR TO PREVENT FURTHER CRACKING, TO NO AVAIL. TWO DAYS LATER, THE CRACK SPREAD OVER TO THE DRIVER'S SIDE. SUBARU'S RESPONSE WAS FOR ME TO BRING IT TO MY LOCAL SUBARU DEALER. WHEN I WENT TO THE SUBARU DEALER THEY INFORMED ME THAT BECAUSE I HAD 51,000 MILES ON MY VEHICLE, SUBARU WOULD NOT REPLACE THE WINDSHIELD AND PROVIDED ME WITH A QUOTE OF OVER $1,300.00. AS I AM RETIRED, MY VEHICLE IS ONLY DRIVEN LOCALLY.

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