NHTSA Complaint #11395200 — 2014 KIA SOUL STEERING

Complaint Details

ODI Number	11395200
Vehicle	2014 KIA SOUL
Component	STEERING
Date of Incident	December 3, 2015
Date Filed	February 8, 2021
Mileage	27,647 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

DESPITE THE FIXED RECALL OF THE STEERING COUPLER, THIS VEHICLE MAKES A STEERING CLUCK NOISE WHEN TURNING WHICH CAN BE FELT IN THE STEERING WHEEL. THIS ESPECIALLY OCCURS WHEN FIRST DRIVING THE VEHICLE. WHILE UNDER WARRANTY THE DEALERSHIP REPORTED EITHER THE SOUND WAS NORMAL OR THEY COULD NOT REPRODUCE IT. NOW THAT IT IS OUT OF WARRANTY, THE DEALERSHIP SAYS THAT THE STEERING COLUMN NEEDS TO BE REPLACED AT MY EXPENSE. A QUICK SEARCH SHOWS THAT EVEN AFTER THE STEERING COUPLING RECALL, THIS IS A VERY COMMON PROBLEM WHICH CAN CAUSE ACCIDENTS.

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