NHTSA Complaint #11394719 — 2014 FORD FOCUS

THE TRANSMISSION IN THIS VEHICLE SHUTTERS, SLIPS, LOSES POWER OR LOSES ACCELERATION WHEN ACCELERATING FROM A DEAD STOP, OR ACCELERATING IN SPEED WHEN SHIFTING GEARS. THIS HAPPENS FROM A DEAD STOP, WHEN ACCELERATING IN TRAFFIC TO MERGE, CHANGE LANES OR PASS A CAR; PRETTY MUCH ANYTIME THE GAS PEDAL IS PRESSED THE CAR WILL LURCH AND/OR SHUDDER AND/OR LOSE POWER, RESULTING IN MANY NEAR MISSES AND ALMOST ACCIDENTS IN THE TIME THAT WE HAVE OWNED THE CAR. THIS CAR WAS PURCHASED USED MID-2015. BY NOVEMBER 2015 THE FIRST REPLACEMENT OF THE CLUTCHES WAS DONE. IN MARCH OF 2018, JUST A FEW MONTHS OUT OF THE TWO-YEAR WARRANTY, THE CLUTCHES NEEDED REPLACING AGAIN. IT WAS TOO EXPENSIVE FOR US, SO WE OPTED TO HAVE THE SOFTWARE FLASHED INSTEAD. UNDER THE EXTENDED PARTS COVERAGE OFFERED BY FORD, THE CLUTCHES WERE REPLACED FOR A SECOND TIME IN DECEMBER OF 2019. BY JANUARY 2021 THE CAR NEEDED NEW CLUTCHES FOR THE THIRD TIME. THE DEALERSHIP CONTACTED FORD TO SEE IF THEY COULD DO ANYTHING ABOUT IT, AND FORD REFUSES BECAUSE THE CAR AND THE CLUTCHES ARE SLIGHTLY OUT OF WARRANTY, THE CLUTCHES ONLY OUT BY A MONTH, EVEN THOUGH THIS SIX-YEAR-OLD CAR IS ON ITS THIRD SET OF CLUTCHES.