NHTSA Complaint #11394682 — 2005 TOYOTA 4RUNNER STRUCTURE:BODY

Complaint Details

ODI Number	11394682
Vehicle	2005 TOYOTA 4RUNNER
Component	STRUCTURE:BODY
Date of Incident	February 4, 2021
Date Filed	February 4, 2021
Mileage	180,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE REAR WINDOW EXPLODED ON IT'S OWN WITH GLASS SHATTERING EVERYWHERE WHILE THE DEFROST FUNCTION WAS ON. THIS IS A VERY SERIOUS SAFETY ISSUE AND DESIGN FLAW THAT SHOULD BE REMEDIED BEFORE IT HAPPENS. TOYOTA ACKNOWLEDGES THE DESIGN FLAW YET ALLOWS THIS DANGEROUS OCCURRENCE TO HAPPEN WITH CONSUMERS BEFORE DOING ANYTHING ABOUT IT. THEY SAY TO BRING IT IN FOR INSPECTION BUT NOTHING THAT THEY CAN SEE UNTIL IT HAS EXPLODED. TOYOTA CUSTOMER SERVICE REPRESENTATIVE NAMED RYAN INFORMED ME TODAY THERE IS NOTHING TOYOTA CAN DO FOR ME. THEY NEED TO REIMBURSE CONSUMERS FOR REPLACEMENT NO MATTER THE TIME FRAME BECAUSE IT IS A SERIOUS SAFETY ISSUE AND IT IS A DESIGN FLAW!

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