NHTSA Complaint #11394547 — 2014 KIA SOUL

KIA IS REFUSING TO FIX MY CAR ALTHOUGH THE VIN MATCHES THE RECALL NOTICE! I HAVE ALREADY PAID ONCE TO HAVE IT TOWED AND INSPECTED AND THEY ARE DEMANDING I DO IT AGAIN AT MY EXPENSE BECAUSE THEY THREW AWAY THE REPORT! THE REPORT I PAID FOR AND NEVER RECEIVED A COPY OF. WHILE IN MOTION, THE ENGINE IN MY VEHICLE FAILED AND THE CAR IS NO LONGER OPERABLE. MY ENGINE HAS FAILED AND THE CAUSE OF THE DAMAGE SEEMS TO BE DIRECTLY RELATED TO THE DEFECTS LISTED IN MANUFACTURERS "PRODUCT IMPROVEMENT CAMPAIGN" DOCUMENT NUMBER PI202B AND MORE RECENTLY 20V750. THE DOCUMENT STATES KIA MOTORS AMERICA, INC. IS CONDUCTING AN IMPORTANT PRODUCT IMPROVEMENT CAMPAIGN TO PERFORM A SOFTWARE UPDATE ON 2014-2016 MY SOUL VEHICLES EQUIPPED WITH 2.0L GASOLINE DIRECT INJECTION ('GDI') ENGINES TO PROTECT THE ENGINE FROM EXCESSIVE CONNECTING ROD BEARING DAMAGE. THE DOCUMENT ALSO STATES THAT KIA WILL ALSO EXTEND THE WARRANTY COVERAGE FOR THE ENGINE SUB-ASSEMBLY TO 10 YEARS STARTING FROM THE DATE OF FIRST SERVICE OR 120,000 MILES. (REFERENCE: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2020/MC-10179254-0001.PDF). - EMPHASIS ON THE WORDS "TO PROTECT THE ENGINE FROM EXCESSIVE CONNECTING ROD BEARING DAMAGE" MEANING THE MANUFACTURER IS AWARE OF THE POTENTIAL AND PROBABILITY OF BEARING DAMAGE IN EXISTING VEHICLES. THIS CAMPAIGN IS AN ATTEMPT TO PREVENT THE DAMAGE BUT IN MY CASE THE DAMAGE ALREADY OCCURRED. I HAVE CONTACTED MY DEALERSHIP AND PAID FOR A DIAGNOSTIC FEE BUT THEY ARE DENYING THE CLAIM DUE TO "A LOSS OF OIL PRESSURE, AND THE PRESENCE OF METAL IN MY OIL" 3 BOTH OF THESE ISSUES ARE CLEARLY DUE TO WHAT IS MENTIONED IN DOCUMENT PI202B AS "EXCESSIVE CONNECTING ROD BEARING DAMAGE." THE BEARINGS FAILED (WHICH RETAIN OIL), OBVIOUSLY RESULTING IN A SUDDEN LOSS OF OIL PRESSURE AND THE METAL FROM THOSE FAILED BEARINGS MIXED WITH THE OIL.