NHTSA Complaint #11394517 — 2014 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11394517
Vehicle 2014 RAM 1500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 80,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I GOT INTO MY TRUCK TO LEAVE FROM WORK. WHEN I STARTED THE ENGINE, THE "BATTERY VOLTAGE LOW" WARNING INSTANTLY CAME ON. JUST A FEW SECONDS LATER, THE "SERVICE POWER STEERING" WARNING CAME ON AS WELL. AT THIS TIME THE RADIO SHUT OFF. MY TRUCK THEN SAID: "BATTERY SAVER MODE" WAS ON, AND THE RADIO CAME BACK ON. THE POWER STEERING WAS COMPLETELY OFF/NOT WORKING, SO I WAS VERY GRATEFUL THAT I WAS SITTING IN THE PARKING LOT AND NOT DRIVING WHILE THIS HAPPENED AS IT COULD'VE CAUSED A MAJOR ACCIDENT! I LIMPED ALONG SLOWLY WITH MY FLASHERS ON, TO AN AUTOZONE TO HAVE THEM CHECK MY BATTERY. THEY WERE VERY BUSY, SO EVEN THOUGH MY BATTERY WAS LESS THAN A YEAR OLD, I SIMPLY BOUGHT A BRAND NEW ONE TO SEE IF IT FIXED THE PROBLEM WITH BOTH THE BATTERY (WHICH SHOULD NOT HAVE BEEN A PROBLEM AT ALL) BUT MORE IMPORTANTLY, THE POWER STEERING FAILURE. THANKFULLY, I HAD A NEARLY STRAIGHT SHOT TO GET HOME, BUT IT WAS VERY HARD TO STEER THE TRUCK, AND I'M A BIG GUY, SO FOR THE AVERAGE PERSON, THEY WOULD HAVE MOST LIKELY HAD TO CALL A TOW TRUCK. I HAVE STARTED IT UP EVERY DAY SINCE THEN WHICH WAS 5 DAYS AGO, AND I HAVE ABSOLUTELY NO POWER STEERING AT ALL. THIS SHOULD NEVER HAPPEN ON A VEHICLE...NEVER. AND I HAD ZERO PROBLEMS WITH IT, SO WHY WOULD IT JUST FAIL FOR NO APPARENT REASON? THERE MUST BE A RECALL FOR THIS; PLEASE ADVISE. THANK YOU.

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