NHTSA Complaint #11394408 — 2020 TOYOTA PRIUS PRIME

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11394408
Vehicle	2020 TOYOTA PRIUS PRIME
Component	ELECTRICAL SYSTEM
Date of Incident	January 13, 2021
Date Filed	February 3, 2021
Mileage	18,930 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE DISPLAY ON THE MEDIA-CONTROL UNIT WOULD SOMETIMES GO BLANK, IN PART OR ENTIRELY. THE TOUCHSCREEN ISSUES INTERFERED WITH DRIVERS' ABILITY TO USE HEAT, AIR CONDITIONING, DEFROST AND DEFOGGING SYSTEMS. THIS HAS HAPPENED AT LEAST 30 TIMES DURING THE PAST YEAR. THE LAST INCIDENT OCCURRED ON 01/13/2021. THIS HAPPENS WHILE IN MOTION. IT ALSO HAPPENED ON MY 2017 PRIUS PRIME MANY TIMES. THIS PROBLEM HAS BEEN REPORTED TO TOYOTA BY MANY OWNERS. NO SOLUTION HAS BEEN FORTHCOMING. THIS IS THE SAME ISSUE THAT PROMPTED THE CURRENT TESLA RECALL. THE PRIUS CHAT ONLINE SITE MENTIONS THIS TYPE OF ISSUE MANT TIMES.

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