NHTSA Complaint #11394357 — 2018 NISSAN NV200

OUR COMPANY HAS A 2018 NV 200, A COMMERCIAL VEHICLE WITH 100,000 MILE BUMPER-TO-BUMPER COMMERCIAL NISSAN WARRANTY. THERE ARE ABOUT 58,000 MILES ON THE TRUCK. ON JANUARY, 26, 2021 WHILE DRIVING ON A SMALL RESIDENTIAL ROAD AT 5 MILES AN HOUR, THE PASSENGER SIDE CURTAIN DEPLOYED. THE TRUCK DID NOT HIT ANYTHING AT ALL. OUR TECHNICIAN SAID IT SOUNDED LIKE A GUN WENT OFF. HE COULDN'T SEE ANYTHING. HAD THIS HAPPENED ON THE HIGHWAY, HE CERTAINLY WOULD'VE BEEN IN AN ACCIDENT, POSSIBLY FATAL. I HAVE BEEN TRYING TO WORK WITH NISSAN TO HAVE THEM SIMPLY GIVE US A LOANER TRUCK FOR THE EIGHT WEEKS THAT WILL BE REQUIRED IN ORDER TO DO A THOROUGH INVESTIGATION. I'M NOT TRYING TO CAUSE THEM TROUBLE BUT THEY TOLD ME I AM RESPONSIBLE FOR THE COST OF ANY LOANER TRUCK!!!!!!!. THIS IS THE WORST HANDLING OF A HIGHLY EXPLOSIVE SITUATION (NO PUN INTENDED) THAT I CAN IMAGINE. THEY ALSO SAID IT'S UP TO THEIR DISCRETION TO DECIDE IF I WOULD GET REIMBURSED. FURTHERMORE, THEY SAID I MAY BE SUBJECT TO STORAGE CHARGES AT THE LOCAL DEALER UNTIL THIS IS SETTLED. IS THIS INCREDIBLE? DAKOTA FROM THEIR ARBITRATION GROUP HAS BEEN ASSIGNED TO ME. NO PERSON COULD HAVE LESS SKILLS GIVEN THE SEVERITY OF THIS INCIDENT. I ASKED FOR JUST TWO THINGS: A LOANER TRUCK AND COMMITMENT TO MAKE SURE THAT ANY DEFECTS BE NOT HIDDEN FROM THE PUBLIC. DISGRACEFUL. WHO IS SAFE IN THEIR VEHICLES????? HERE'S THE WORST PART. WHEN I TOLD THEM I DEMANDED A LOANER VEHICLE, THEY SAID THE CASE WAS CLOSED!!!!!, MR/MRS DAKOTA CALLED THE DEALER AND TOLD THEM THE CASE WAS CLOSED AND SETTLED. THEY WANT TO BURY IT. SOMEONE COULD HAVE BEEN KILLED