NHTSA Complaint #11391176 — 2014 KIA SOUL

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE LOSS MOTIVE POWER AND HESITATED TO ACCELERATOR ABOVE 50 MPH. THE VEHICLE WAS TAKEN TO KIA COUNTRY OF CHARLESTON (2361 SAVANNAH HWY, CHARLESTON, SC 29414 (843) 573-2300) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD OIL CONSUMPTION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED A SECOND TIME AND DETERMINED THAT THE CATALYTIC CONVERTER FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 175,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.