NHTSA Complaint #11391078 — 2019 HYUNDAI TUCSON

UPON RECEIVING A SAFETY RECALL LETTER FOR THE ANTI-LOCK BRAKE SYSTEM ON MY 2019 HYUNDAI TUCSON, I CONTACTED TWO DIFFERENT DEALERSHIPS TO SCHEDULE AN APPOINTMENT TO COMPLETE THE REPAIR FOR THE RECALL. EACH DEALERSHIP TOLD ME THAT THE PARTS WERE NOT AVAILABLE AND NEED TO BE ORDERED AND THEY WOULD CONTACT ME WHEN THE PARTS WERE IN. I WAS CONTACTED BY ONE DEALERSHIP AND HAD AN APPOINTMENT SCHEDULED FOR MID DECEMBER 2020. UPON ARRIVING, THAT DEALERSHIP TOLD ME I DID NOT HAVE AN APPOINTMENT SCHEDULED EVEN THOUGH I RECEIVED AN EMAIL CONFIRMATION FOR THE APPOINTMENT FOR THE RECALL REPAIR. THEY TURNED ME AWAY AND TOLD ME THEY WOULD CONTACT ME WHEN THE PARTS WERE IN. IT'S BEEN ALMOST TWO MONTHS SINCE AND HAVE NOT HEARD FROM THE DEALERSHIP. I'VE CALLED BOTH DEALERSHIPS TO FOLLOW UP WITH THEM AND EACH DEALERSHIP INFORMED ME THAT THE PARTS HAD NOT BEEN RECEIVED YET AND THUS THEY COULD NOT PERFORM THE RECALL REPAIR. I DON'T BELIEVE THIS RECALL REPAIR IS BEING PERFORMED IN A TIMELY MANNER AND I FEEL LIKE MY CAR IS UNSAFE TO DRIVE.