NHTSA Complaint #11391013 — 2016 FORD FLEX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11391013
Vehicle	2016 FORD FLEX
Component	STRUCTURE:BODY
Date of Incident	February 1, 2021
Date Filed	February 1, 2021
Mileage	62,155 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.

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