NHTSA Complaint #11390969 — 2017 FORD EXPLORER

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT WHILE SITTING IDLE, THE VEHICLE SUDDENLY STARTED TO SHAKE VIOLENTLY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, WHEN THE VEHICLE NEEDED TO SWITCH GEARS, THE VEHICLE WOULD REV UP IN SPEED, SLIGHTLY STALL, AND THEN JOLT FORWARD. THE CONTACT TOOK THE VEHICLE TO THE DEALER - ANDY MOHR FORD (2713 E MAIN ST, PLAINFIELD, IN 46168; (317) 836-2299) AND REPAIRED UNDER AN UNKNOWN SEAT AND LIFTGATE RECALL HOWEVER, THE MECHANIC WAS NOT ABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT AFTER THE REPAIR THE FAILURE INCREASED IN OCCURRENCE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE CONTACT CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN A POWER TRAIN RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.