NHTSA Complaint #11390955 — 2015 FORD TRANSIT

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR SERVICE UNDER NHTSA CAMPAIGN NUMBER: 19V767000 (POWER TRAIN) TO LEITH FORD (5300 ROLESVILLE RD, WENDELL, NC 27591). THE CONTACT STATED THAT THE REPAIR FAILED TO CORRECT THE ISSUE. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE WAS MAKING A GROWLING SOUND AND VIBRATED VIOLENTLY. THE CONTACT STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE CONTACT CALLED THE SAME DEALER AND INFORMED THEM OF THE FAILURE. THE DEALER INFORMED THE CONTACT THAT THEY WOULD HAVE TO CHARGE FOR A NEW DIAGNOSTIC TEST TO BE PERFORMED. THE VEHICLE WAS NOT YET TAKEN TO THE DEALER. THE CONTACT MENTIONED THAT THE VEHICLE WAS TAKEN THREE TIME TO THE SAME DEALER FOR THE SAME REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 116,800.