NHTSA Complaint #11390656 — 2012 KIA SORENTO

TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING, THE CHECK ENGINE WARNING LIGHT ILLUMINATED WITH AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS BEING DRIVEN TO AN INDEPENDENT MECHANIC HOWEVER, HALFWAY THROUGH THE JOURNEY, THE ENGINE MOUNT FRACTURED AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE INDEPENDENT MECHANIC WHERE IT WAS INSPECTED AND DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.