NHTSA Complaint #11390655 — 2005 TOYOTA SEQUOIA

IN OCTOBER OF 2020, I SCHEDULED AN APPOINTMENT FOR MY AIRBAG RECALLS AT MY LOCAL TOYOTA DEALER (LIA TOYOTA OF COLONIE). MY APPOINTMENT WAS ON OCTOBER 22, 2020. AFTER DEVOTING A DAY TO THIS, I WAS DISMAYED TO LEARN THAT MY VEHICLE COULD NOT BE REPAIRED BECAUSE THE PARTS WERE BACKORDERED. THEY SAID THEY WOULD LET ME KNOW WHEN THE PARTS WERE IN. SEVERAL WEEKS WENT BY, AND I HEARD NOTHING. THEN, I GET A CRYPTIC MESSAGE FROM SOMEONE IN THEIR PARTS DEPARTMENT, AND GAVE ME A NUMBER TO CALL BACK. WHEN I CALLED THE NUMBER, A MAN ANSWERED WHO SAID IT WAS NOT LIA TOYOTA, AND THAT HE'D BEEN GETTING A LOT OF CALLS FROM PEOPLE THINKING THEY WERE CALLING LIA TOYOTA. (THE DEALERSHIP DID PICK UP WHEN I CALLED THE NUMBER, AND IT WAS WHEN I ENTERED THE CHOICE TO SPEAK WITH THE SERVICE DEPARTMENT THAT THE PHONE SYSTEM THEN TRANSFERRED ME TO SOME INDIVIDUAL'S MOBILE PHONE!) SO, I THEN HAD TO TRY A DIFFERENT ROUTE TO CONTACT THE DEALERSHIP AND FIND OUT WHAT WAS HAPPENING. THIS LED TO SEVERAL CALLS WHERE NO ONE REALLY KNEW WHAT WAS HAPPENING. I FINALLY GOT MY ORIGINAL SERVICE MANAGER TO RESEARCH THE SITUATION, AND HE SAID THE PARTS WERE STILL ON BACK ORDER. FAST FORWARD TO DECEMBER 15, 2020, AND I TEXTED THEIR SERVICE DEPARTMENT WHO INFORMED ME THAT 1 PART WAS IN, BUT ANOTHER WAS STILL BACKORDERED. I THEN TEXTED THEM TODAY (JAN 29) AND THEY SAID THE PARTS WERE NOW IN. SO I AM FAIRLY CERTAIN THAT NO ONE WAS EVER GOING TO FOLLOW UP WITH ME TO NOTIFY ME OF THIS. IT'S BEEN 3.5 MONTHS, AND CUSTOMERS' SAFETY DOES NOT SEEM IMPORTANT TO EITHER TOYOTA OR LIA TOYOTA OF COLONIE. I OWN SEVERAL BUSINESSES, AND CUSTOMERS' VALUABLE TIME DOES NOT SEEM IMPORTANT TO THEM EITHER. I SHOULDN'T HAVE TO WORK THIS HARD TO GET A RECALL REPAIR DONE.