NHTSA Complaint #11390273 — 2018 NISSAN SENTRA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11390273
Vehicle 2018 NISSAN SENTRA
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 92,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

I PURCHASED A NISSAN SENTRA BACK IN JUNE 2020 SO I HAVEN'T HAD IT VERY LONG. IT HAD ROUGHLY ABOUT 52K MILES WHEN I PURCHASED IT AND I PURCHASE IT BECAUSE MY FAMILY HAS HAD INFINITI'S AND NISSAN AND MY DAD WORKS FOR AN INFINITI DEALERSHIP. ALL OF OUR VEHICLES HAVE BEEN VERY RELIABLE. SO WHY WOULD THIS ONE BE ANY DIFFERENT. I RECENTLY HAD AN ISSUE DRIVING THIS VEHICLE WHERE IT JUST STARTED THIS WEIRD JUTTER OR VIBRATION AND THEN THERE WAS LOSE OF POWER/HESITATION AND WOULDN'T GO PAST 45 TO 50 MPH. I LIVE ABOUT 71 MILES AWAY FROM WORK AND HAD A HARD TIME GETTING IT TO WORK. AFTER GETTING OFF WORK I DROPPED MY CAR OFF BY THE CLOSEST NISSAN DEALER TO FIND OUT WHAT WAS GOING ON WITH MY CAR. THE SERVICE ADVISOR CALLED ME BACK TO SAY THAT MY TRANSMISSION WAS DONE AND THAT I NEEDED A NEW ONE. I THEN FOUND OUT THAT THE EXTENDED WARRANTY THAT I PURCHASED FROM THE DEALER EXPIRED ALREADY AND THAT I WOULD HAVE TO PAY FOR A TRANSMISSION IN A CAR THAT I JUST BOUGHT LESS THAN A YEAR AGO. AFTER FURTHER RESEARCH I FOUND WHERE NISSAN HAS A REALLY BAD ISSUE WITH THEIR CVT TRANSMISSIONS AND THAT THERE WAS A RECALL ON THEM. WHEN I ASKED NISSAN DEALER ABOUT IT THEY SAID THAT IT ONLY COVERS UP TO 2017 NISSAN SENTRA. MY DAD DID SOME RESEARCH AND FOUND THAT THERE IS A SERVICE BULLETIN REFERENCE (NTB20-035A) FOR 2018-2019 NISSAN SENTRA; CVT JUDDER. WHEN WE CONTACTED NISSAN CONSUMER AFFAIRS FOR ASSISTANCE THEY SAID THAT MY CAR WASN'T INCLUDED IN THIS, AND THAT THEY WOULDN'T COVER ANYTHING. NISSANS SERVICE BULLETIN SAYS THAT IF ANY OF SEVERAL CODES POPPED UP WHILE DIAGNOSING THE VEHICLE (P2859) REPLACE THE CVT TRANSMISSION. THIS IS MY FIRST VEHICLE PURCHASE ON MY OWN, I'M 23, AND I STILL HAVE TO MAKE THE PAYMENTS ON THIS CAR. I WAS QUOTED A TRANSMISSION REPAIR COST OF 4K TO 5K. NISSAN SHOULD BE RESPONSIBLE FOR THIS ISSUE BEING THAT THEY KNOW OF THE PROBLEM. ANY HELP ON THIS IS GREATLY APPRECIATED.

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