NHTSA Complaint #11390194 — 2014 KIA SOUL

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED WHILE DRIVING 60 MPH, WHEN SHE HEARD AN ABNORMAL NOISE AND THE VEHICLE BEGAN TO STALL. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HER RESIDENCE. THE CONTACT STATED WHILE INSPECTING UNDER THE HOOD, SHE STATED THERE WAS NO OIL ON THE DIPSTICK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER UNIVERSITY KIA OF DURHAM (5105 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, (919) 842-5103) WHERE IT WAS DIAGNOSED WITH NEEDING THE ENGINE TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 124,496.