NHTSA Complaint #11389980 — 2015 DODGE DURANGO

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11389980
Vehicle	2015 DODGE DURANGO
Component	SUSPENSION
Date of Incident	January 26, 2021
Date Filed	January 26, 2021
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

REAR SHOCK MOUNTS ARE DEFECTIVE. I ASSUME THIS TO BE A DESIGN FLAW. THIS RESULTS IN POOR TIRE WEAR AS THE UPPER PART OF THE SHOCK "WIGGLES" IN THE MOUNT. THIS ALSO AFFECTS THE DRIVABILITY AND REACTION OF THE VEHICLE WHILE TAKING DEFENSIVE DRIVING ACTIONS. DODGE IS AWARE OF THIS ISSUE AS YOU CAN NO LONGER BUY THIS MOUNT AND YOU HAVE TO BUY THE ENTIRE SHOCK WITH MOUNT ATTACHED. THIS ISSUE WAS DISCOVERED UPON CHANGING THE SHOCKS. THIS HAS BEEN THE CLUNKING NOISE COMING FROM THE REAR OF THE VEHICLE WHEN GOING OVER SMALL BUMP IN THE TERRAIN.

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