NHTSA Complaint #11389871 — 2012 FORD FUSION

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING CEASED OPERATION WHILE TRAVELING AT VARIOUS SPEEDS. THE CONTACT STATED THAT THE SERVICE TRAK, POWER STEERING, AND CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED ON INSTRUMENT PANEL. THE CONTACT CALLED PAUL MILLER FORD (975 E NEW CIRCLE RD, LEXINGTON, KY 40505) AND WAS INFORMED THAT VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE SHE WAS INFORMED THAT HER VEHICLE NEEDED AN OEM SOFTWARE UPDATE. THE MECHANIC ALSO INFORMED HER THAT THE RACK AND PINION AND THE TIE RODS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.