NHTSA Complaint #11389745 — 2008 FORD FUSION

TL* THE CONTACT OWNS A 2008 FORD FUSION. THE CONTACT STATED WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD BUT FAILED TO EFFECTIVELY STOP THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED HE PUMPED ON THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO DRIVE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE BRAKE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, HE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC AND WAS INFORMED THE BRAKE MASTER CYLINDER NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ASTRO FORD (10350 AUTO MALL PKWY, D'IBERVILLE, MS 39540; (228) 275-3673) AND BUTCH OUSTALET INC (9274 US 49, GULFPORT, MS 39503, (228) 863-5525) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 143,303. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.