NHTSA Complaint #11389658 — 2013 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11389658
Vehicle	2013 KIA SORENTO
Component	ENGINE
Date of Incident	January 18, 2021
Date Filed	January 24, 2021
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

MY ENGINE LIGHT WENT ON AND I IMMEDIATELY TOOK IT TO MY MECHANIC. THERE WAS NO OIL IN MY CAR, EVEN THOUGH THE OIL LIGHT NEVER CAME ON. TWO INDEPENDENT MECHANICS SAID I NEED A NEW ENGINE. EVEN THOUGH MY ENGINE HAS A LIFETIME WARRANTY DUE TO A CLASS ACTION SUIT, THE KIA DEALERSHIP SAID THEY COULD NOT OPEN A CLAIM UNLESS MY ENGINE SEIZES UP, WHICH CAN HAPPEN ANYTIME, ANYWHERE. I TOLD THEM I DO NOT FEEL COMFORTABLE ALLOWING THAT TO HAPPEN, AND THEY AGAIN SAID THERE IS NOTHING THEY CAN DO, THAT KIA IS NO LONGER COVERING EXCESSIVE OIL CONSUMPTION AS OF NOV. 2020.

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