NHTSA Complaint #11389542 — 2015 TESLA MODEL S

WHILE DRIVING IN HEAVY TRAFFIC THE CAR'S EMMC WENT DEAD AND TOOK OVER 10 MINUTES TO REBOOT. ALL SAFETY DRIVING FEATURES WERE NOT FUNCTIONING DURING THIS TIME. THIS IS THE FORTH TIME THIS HAS HAPPENED IN THE PAST SIX MONTHS. TESLA SENT AN EMAIL THAT THEY HAD A MEMORY MODULE PROBLEM WITH THE CAR'S EMMC THAT CAUSED THE SAME PROBLEM I WAS EXPERIENCING, SO I MADE A SERVICE APPOINTMENT. WHEN I TOOK IT IN I WAS TOLD MY CAR DID NOT HAVE BAD MEMORY MODULES. THEY SAID THAT IT WAS "NORMAL" FOR THE EMMC TO REBOOT FROM TIME TO TIME, AND AS A CURTSEY THEY WOULD NOT CHARGE ME A DIAGNOSTIC FEE FOR LOOKING AT IT. WE EXCHANGED SEVERAL EMAILS ABOUT HOW THIS COULD BE CONSIDERED "NORMAL" ESPECIALLY SINCE IT WAS HAPPENING MORE OFTEN, BUT THE OFFERED NO RESOLUTION TO THE ISSUE. THERE REALLY APPEARS TO BE SOMETHING WRONG WITH THESE EMMC UNITS AND TESLA DOESN'T KNOW HOW OR DOESN'T WANT TO FIX IT. WHEN THE UNIT STOPS WORKING I DO NOT FEEL SAFE DRIVING THE CAR AND I DON'T KNOW WHEN IT IS GOING TO HAPPEN NEXT.