NHTSA Complaint #11389285 — 2012 KIA SORENTO

TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD EXPERIENCED A FAILURE AS THE VEHICLE WAS IN A IDLE MOTION. THE CONTACT STATED THAT AN ABNORMAL NOISE APPEARED WITHOUT WARNING. NO LEAKS WERE PRESENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE TECHNICIAN DEEMED THE VEHICLE UNSAFE TO DRIVE. THE CONTACT DID MENTION THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE DIAGNOSED TEST WAS RAN. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 157,000. PARTS DISTRIBUTION DISCONNECT.