NHTSA Complaint #11389219 — 2015 TESLA MODEL S

I AM THE OWNER OF TESLA MODEL S 2015. I AM EXPERIENCING A PERSISTENT MALFUNCTION OF THE MCUV1 UNIT WHICH CONTROLS THE ESSENTIAL FUNCTIONS OF THE VEHICLE. THIS ISSUE IS A KNOWN ISSUE AS PER NHTSA LETTER TO TESLA ON JANUARY 13TH 2021 AS WELL AS A CONSUMER REPORTS REVIEW (HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-RECALLS-DEFECTS/NHTSA-ASKS-TESLA-TO-RECALL-MODEL-S-MODEL-X-TOUCH-SCREEN-SAFETY-ISSUES/). I HAVE REQUESTED REPLACEMENT OF THE KNOWN MCUV1 DEFECT WITH THE TESLA BROOKLYN SERVICE CENTER (160 VAN BRUNT STREET, BROOKLYN, NY 11231). THEY HAVE REFUSED TO REPLACE THE ENTIRE UNIT AND WILL ONLY WORK ON SMALLER FIXES. I AM FILING THIS COMPLAINT AS THE TESLA BROOKLYN SERVICE CENTER SHOULD REPLACE THE ENTIRE UNIT WHICH HAS BEEN FOUND TO BE DEFECTIVE; WHICH IN TURN CAN POTENTIALLY CREATE AN UNSAFE DRIVING CONDITION FOR ME AND MY FAMILY. PLEASE ADVISE HOW I MAY ADDRESS THIS SAFETY CONCERN AND ENSURE THE MCUV1 IS SAFE FOR MY FAMILY AND KIDS. THANK YOU IN ADVANCE FOR YOUR SUPPORT, CHRIS NICODEMO