NHTSA Complaint #11388974 — 2012 FORD FUSION

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, WHEN SUDDENLY THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING FAILED. THE CONTACT HAD THEIR HUSBAND CONTINUE TO DRIVE THE VEHICLE, HOWEVER, THE STEERING HAD TURNED TO MANUAL STEERING. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT WAS REFERRED TO FORD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.