NHTSA Complaint #11388698 — 2020 LINCOLN NAVIGATOR

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11388698
Vehicle	2020 LINCOLN NAVIGATOR
Component	ELECTRICAL SYSTEM
Date of Incident	January 10, 2021
Date Filed	January 18, 2021
Mileage	100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

WE'VE HAD THIS VEHICLE FOR A LITTLE LESS THAN TWO MONTHS. THE APP STARTED SENDING NOTIFICATIONS ABOUT THE CAR GOING INTO DEEP SLEEP AND NEEDING TO CONSERVE BATTERY WITHIN A WEEK AFTER PURCHASE. WE WERE UNABLE TO USE REMOTE UNLOCK OR START. JAN 10, IT WAS DEAD AFTER SITTING OVERNIGHT AND NEEDED TO BE JUMP STARTED. AFTER THAT, THE RUNNING BOARDS WERE STUCK ONE UP AND ONE DOWN ALL DAY. THE NEXT DAY IT NEEDED TO BE JUMPED AGAIN BUT AFTER THAT TIME, ALL WARNING LIGHTS WERE ON, RUNNING BOARDS DID NOT WORK AT ALL. TOOK THE CAR TO THE DEALERSHIP, THEY DIDN'T FIND ANYTHING WRONG BUT CHARGED IT UP. WHEN WE CAME TO RETRIEVE IT, IT WOULDN'T START. IT'S BEEN SEVEN DAYS AND THEY ARE STILL UNABLE TO FIND AN ACTUAL ISSUE.

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