NHTSA Complaint #11388672 — 2010 FORD F-150

I WAS TRAVELING WITH MY WIFE AND 3 CHILDREN IN MY 2010 FORD F150 PLATINUM. IT HAD SNOWED THE NIGHT BEFORE SO I HAD CLEANED THE WINDOWS AND TURNED ON THE DEFROSTER, INCLUDING THE REAR DEFROSTER. I WAS RUNNING THE TRUCK FOR ABOUT 15 MIN WHEN THE REAR WINDOW STARTED TO SMOKE AND A SMALL FIRE, BURNING OCCURRED BEFORE THE GLASS IN THE RUBBER SEAL (OUTSIDE). I THREW WATER ON IT WHILE MY WIFE AND KIDS (11, 9, AND 3) EVACUATED THE TRUCK. I WAS ABLE TO CONTAIN IT, BUT THE WINDOW CRACKED DURING THE BURN/FIRE DUE TO THE HEAT. MY WIFE WAS TAKING MY DAUGHTER OUT OF HER CAR SEAT AS THIS HAPPENED. WE TURNED THE TRUCK OFF AND CONTACTED THE LOCAL FORD DEALER WHO SAID THE SERVICE DEPARTMENT WAS CLOSED UNTIL MONDAY BUT TO BRING IT IN AS THERE WAS A RECALL AND THEY WERE AWARE OF SIMILAR ISSUES. I TOOK THE TRUCK IN TODAY MONDAY JANUARY 18TH AND THE SERVICE DEPARTMENT SAID THERE WAS NO RECALL OR ANYTHING THEY COULD DO. NOT ONE DID ANYONE ASK FOR THE WELFARE OF MY FAMILY NOR DID THEY PRETEND TO CARE ABOUT THE SITUATION OF ONE OF THEIR PARTS/VEHICLES CAUSING A FIRE AND POTENTIALLY INJURING OR WORSE CAUSING DEATH TO ONE OF THERE CUSTOMERS. I WAS INFORMED TO CONTACT CUSTOMER SERVICE WHO GAVE ME THE SAME RESPONSE. THAT MY VIN HAD NO RECALL LISTED AND THAT WOULD NOT COVER ANY REPAIRS. I DID SOME RESEARCH AND READ ON NUMEROUS FORD FORUMS ABOUT THIS ISSUE WITH 2009-2012 FORD TRUCKS. ALL WITH THE SAME EXACT BURN/FIRE LOCATION AND EXACT REAR WINDOW (FAR RIGHT) CRACKING. THIS IS CONCERNING THAT FORD IS CLEARLY AWARE OF THIS ISSUE BUT TAKES NO RESPONSIBILITY TO ATTEMPT TO CORRECT AND LOOK OUT FOR THE WELFARE OF ITS CUSTOMERS. I WOULD UNDERSTAND A MECHANICAL ISSUE AND A PART BREAKING DOWN BUT I SHOULD NOT FEAR THAT MY VEHICLE WILL CATCH ON FIRE AND CAUSE HARM TO MY FAMILY. THANKFULLY NOTHING WORSE HAPPENED TO MY FAMILY AND I BUT IT SHOULD NOT TAKE THE WORST CASE SCENARIO FOR FORD TO ASSIST WITH THIS.