NHTSA Complaint #11388656 — 2014 GMC TERRAIN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11388656
Vehicle 2014 GMC TERRAIN
Component ENGINE
Date of Incident
Date Filed
Mileage 80,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

I BOUGHT IT IN JUNE 2020. USED EXCESSIVE OIL. I KEPT ADDING OIL. I THOUGHT IT WAS AN OIL LEAK AND TOOK IT IN TO FIRESTONE TO GET FIX. AS I WAS ALMOST THERE THE ENGINE LIGHT CAME ON AND WAS MAKING A LOUD NOISE UNDER THE HOOD. FIRST WARNING OF ANYTHING WAS WRONG, NO OTHER LIGHTS SHOWED ON DASH INDICATING A PROBLEM. I WAS DRIVING WHEN THIS HAPPENED. FIRESTONE SAID REALLY BAD OIL LEAK THAT DAMAGED TIMING CHAIN AND LOWER ENGINE. THEY SAID I NEED TO REPLACE THE ENGINE. WHY DIDN'T I GET ANY WARNING LIGHTS INDICATING THERE WAS A PROBLEM BEFORE MY ENGINE WAS DAMAGED DUE TO EXCESSIVE OIL USAGE. I SEE THIS SAME ISSUE HAS HAPPENED TO OTHER OWNERS WITH THIS VEHICLE. I WAS DRIVING ON THE HIGHWAY AND COULD HAVE BEEN IN AN ACCIDENT.

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