NHTSA Complaint #11388611 — 2008 FORD FUSION

RE: RECALL 19S54/NHTSA 19V-904 OPENED ON 12/18/19 2008 100,000K MILES FORD FUSION ABS HYDRAULIC BRAKE PROBLEM. I ORIGINALLY RECEIVED A LETTER FROM FORD IN JAN 2020. IT STATED PARTS SHOULD BE AVAILABLE LATE 1Q OF 2020. I RECEIVED A 2ND LETTER OCTOBER 2020 STATING PARTS SHOULD BE AVAILABLE LATE 1Q OF 2021. ON DEC 30, 2020, MY WIFE WAS DRIVING THE CAR WHEN SHE TRIED TO BRAKE AT A STOP LIGHT DURING NORMAL TRAFFIC BUT WET CONDITIONS. THE BRAKE PEDAL WENT DOWN TO THE FLOOR, BUT DID NOT IMMEDIATELY STOP THE CAR, CAUSING THE CAR TO SWERVE. MY MECHANIC AND I ALSO EXPERIENCED THIS PROBLEM WITH POOR BRAKING. THE MECHANIC ADVISED THAT HE COULD NOT REPAIR THE PROBLEM WITHOUT THE PROPER PART FROM FORD. I OPENED A CASE (CAS-29149078) WITH FORD REGARDING THE RECALL WITH NUMEROUS REPRESENTATIVES. THE LAST PERSON AT FORD I SPOKE WITH WAS EUNISE, A MANAGER (800-392-3673) WHO TOLD ME TO TAKE THE CAR TO DEALER CURRIE MOTORS IN FRANKFORT IL FOR A DIAGNOSIS. THE DEALER CAN THEN DIAGNOSE IT AND THEN REQUEST PARTS THRU FORD. I SPOKE WITH THE PARTS MGR (JOHN) AND ADVISOR (JOE K) WHO TOLD ME THAT I WOULD NEED TO PAY FOR THE DIAGNOSIS ($150) AND THAT NO PARTS ARE AVAILABLE. THE CAR IS OFTEN DRIVEN ON INTERSTATE 355, SO THE CAR CANNOT BE DRIVEN SAFELY. IT IS NOW BEING GARAGE KEPT AND UNDRIVEN UNTIL REPAIRS CAN BE MADE (ADVISED BY MY INSURANCE COMPANY). THIS IS A REPLACEMENT FOR NHTSA CASE #11387712.