NHTSA Complaint #11388597 — 2012 TOYOTA CAMRY

2012 TOYOTA U760E TRANSMISSION SHUDDER CAR: 2012 TOYOTA CAMRY LE, 2.5-LITER FOUR-CYLINDER GASOLINE ENGINE, U760E SIX-SPEED AUTOMATIC TRANSMISSION. MILEAGE: 95,850 AGE: 8.5 YEARS (I BOUGHT IT NEW IN 2012) PROBLEM: 2012 TOYOTA CAMRY TRANSMISSION SHUDDER (DIAGNOSED AT PRINCIPLE TOYOTA BY THE DEALERS SERVICE DEPARTMENT)(THEY ALSO RAN A GLYCOL TEST WHICH WAS NEGATIVE). SOLUTIONS: TORQUE CONVERTER REPLACEMENT AT TOYOTA SERVICE DEPARTMENT $2310.25 INCLUDES TAX (WARRANTY 1YR 12K MILES). TRANSMISSION REPLACEMENT (REMANUFACTURED) AT TOYOTA SERVICE DEPARTMENT $7116.09 INCLUDES TAX (WARRANTY 1YR 12K MILES). REBUILD EXISTING TRANSMISSION AT LOCAL TRANSMISSION SHOP $3800 (ONLY CALLED ON PHONE AND GOT APPROXIMATE ESTIMATE) INCLUDES TAX (WARRANTY 2YR 24K MILES). HOW TOYOTA IS GETTING AROUND REPLACING THE TORQUE CONVERTER: TOYOTA ADMITS THERE IS A PROBLEM WITH THE TRANSMISSION BY ISSUING IN OCTOBER 2014 LIMITED SERVICE CAMPAIGN E03 TO ONLY UPDATE THE SOFTWARE. THEN THE NEXT MONTH IN NOVEMBER 2014 START MAILING LETTERS TO THE CUSTOMER SAYING WE HAVE JUST ISSUED WARRANTY ENHANCEMENT NOTIFICATION - ZE5 TO DO THREE THINGS, PUT IN A NEW TORQUE CONVERTER, ADDITIONAL TRANSMISSION PAN MAGNETS, AND UPDATE THE SOFTWARE. THIS PUTS BOTH LSC E03 AND WEN ZE5 IN PLAY AT THE SAME TIME FOR THE SAME TRANSMISSION ISSUE. I RECEIVED MY LETTER FOR WEN ZE5 IN THE MAIL. I CALL AND SET UP AN APPOINTMENT FOR WEN ZE5 AND IN GOOD FAITH WALK INTO MY LOCAL TOYOTA SERVICE DEPARTMENT PRINCIPAL TOYOTA MEMPHIS, TN IN MARCH OF 2015 WITH MY WEN ZE5 LETTER IN MY HAND AND SAY I AM HERE TO GET WEN ZE5 TAKEN CARE OF. IN GOOD FAITH I PICK UP MY CAR THINKING THAT WEN ZE5 HAS BEEN TAKEN CARE OF. HOWEVER, IT TURNS OUT THAT WHAT WAS DONE WAS LSC E03 AND NOT WEN ZE5(REPLACE TORQUE CONVERTER). RECENT SERVICE REPORT ATTACHED: CAR NOW NEEDS NEW TRANSMISSION.