NHTSA Complaint #11388451 — 2020 SUBARU FORESTER

THE WINDSHIELD ON THE 2020 SUBARU FORESTER IS EXTREMELY SENSITIVE AND FRAGILE. ROCK IMPACTS THAT WOULD HAVE LEFT NO MARK ON OTHER WINDSHIELDS LEAVE CHIPS. THIS MORNING, WHILE DRIVING ON A HIGHWAY, WITHOUT A ROCK IMPACT, THE WINDSHIELD SUDDENLY CRACKED; AN 18-INCH CRACK DEVELOPED ON THE PASSENGER SIDE, STARTING WHERE THE GLASS MEETS THE VEHICLE, ABOUT HALFWAY UP THE GLASS. I HEARD A [POP] NOISE AND NOTICED THE CRACK SUDDENLY DEVELOPED; MY WIFE DIDN'T EVEN NOTICE UNTIL I POINTED IT OUT TO HER. I'VE CONTACTED THE DEALERSHIP AND THEY CLAIM THAT THE GLASS IS CONSTRUCTED DIFFERENTLY IN ORDER FOR SUBARU'S MOTION SENSING SYSTEM "EYESIGHT" TO WORK PROPERLY. IF SUBARU CAN'T DEVELOP A MOTION SENSING SYSTEM WITHOUT SERIOUSLY COMPROMISING THE INTEGRITY OF THE WINDSHIELD, THEY SHOULD NOT SELL CARS WITH THAT SYSTEM.