NHTSA Complaint #11387930 — 2012 KIA OPTIMA

TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE SOON AFTER REFUELING. THE CONTACT TOOK THE VEHICLE TO ORR KIA OF SHREVEPORT (1111 E. BERT KOUNS INDUSTRIAL LOOP, SHREVEPORT, LA 71115) WHERE SHE WAS PROVIDED A DIAGNOSTIC FEE WHICH SHE DECLINED. THE CONTACT THEN CALLED ORR KIA OF BOSSIER CITY (3601 BENTON RD, BOSSIER CITY, LA 71111) WHERE SHE WAS ALSO GIVEN ANOTHER DIAGNOSTIC FEE WHICH SHE ALSO DECLINED. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 18V907000 (FUEL SYSTEM, GASOLINE, ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.