NHTSA Complaint #11387879 — 2019 SUBARU ASCENT

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11387879
Vehicle	2019 SUBARU ASCENT
Component	VISIBILITY/WIPER
Date of Incident	February 26, 2020
Date Filed	January 13, 2021
Mileage	250 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

PURCHASED A NEW 2019 SUBARU ASCENT IN FEBRUARY 2019. AFTER HAVING IT HOME A FEW DAYS NOTICED A CHIP WITH A SMALL CRACK IN THE WINDSHIELD ON THE BOTTOM DRIVERS SIDE CORNER NEAR THE BLACKED OUT AREA, WHICH I DID NOT SEE WHEN I TOOK THE CAR. CALLED THE DEALERSHIP AND BROUGHT THE CAR IN TO SHOW THEM. THEY SAID THERE WAS NOTHING THEY COULD DO AND I WOULD HAVE TO PAY FOR A NEW WINDSHIELD. A MONTH LATER I WROTE A LETTER TO THE OWNER OF THE DEALERSHIP AND NEVER RECEIVED A RESPONSE OR ACKNOWLEDGMENT OF MY LETTER. A YEAR LATER THE SMALL CRACK TURNED INTO A VERY LARGE CRACK AND ULTIMATELY I HAD TO REPLACE THE WINDSHIELD IN MARCH, 2020, AND PAY THE DEDUCTIBLE ON MY INSURANCE POLICY.

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