NHTSA Complaint #11387862 — 2019 SUBARU ASCENT

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11387862
Vehicle	2019 SUBARU ASCENT
Component	POWER TRAIN
Date of Incident	August 1, 2019
Date Filed	January 13, 2021
Mileage	6,991 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE WOULD INDEPENDENTLY SHIFT OUT OF THE DRIVE POSITION. AS A RESULT, THERE WAS A LOUD KNOCKING AND SCREECHING NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT AFTER SHIFTING BACK INTO THE DRIVE POSITION, THE ACCELERATOR PEDAL WOULD APPLY ON ITS OWN CAUSING THE CONTACT TO DEPRESS THE BRAKE PEDAL IN ORDER TO CONTROL THE SPEED OF THE VEHICLE. THE CONTACT MANAGED TO MAKE IT TO THEIR DESTINATION SAFELY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO DIAGNOSED THAT A SOFTWARE UPDATE WAS NEEDED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6991.

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