NHTSA Complaint #11387589 — 2013 NISSAN ALTIMA

TL* THE CONTACT OWNS A 2013 NISSAN ALTIMA. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING 60 MPH, THE VEHICLE BEGAN SHAKING UNCONTROLLABLY. THE VEHICLE WAS TAKEN TO WOODHOUSE NISSAN (7801 NEBRASKA DR, BELLEVUE, NE 68005) WHERE SHE WAS INFORMED THAT THE VEHICLE WAS SAFE AND THAT THE TURBULENCE WAS PROBABLY FROM ICE ON THE ROAD. TWO DAYS LATER HER DAUGHTER WAS DRIVING 30 MPH, SHE HEARD AN ABNORMAL POPPING SOUND COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE STARTED TO LOSE CONTROL OF THE STEERING WHEEL. HER DAUGHTER DROVE THE VEHICLE TO HER SISTER'S HOUSE AND UPON INSPECTION, SHE DISCOVERED THAT THE DRIVER'S SIDE REAR TIRE WAS TURNED INWARDS TO THE BODY OF THE VEHICLE. THE CONTACT'S DAUGHTER HAD A FRIEND INSPECT THE VEHICLE WHO DISCOVERED MAJOR CORROSION ON THE DRIVER'S SIDE REAR CONTROL ARM. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO THEN DIAGNOSED THE VEHICLE WITH A DEFECTIVE REAR CONTROL ARM AND ECCENTRIC BOLTS THAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.