NHTSA Complaint #11387443 — 2014 KIA SOUL

DECEMBER 2020 WHILE DRIVING ON THE FREEWAY MY 2014 KIA SOUL STARTED STALLING AND THREATENING TO LOSE POWER, AND THEN, WITHOUT WARNING THE ENGINE LIGHT APPEARED. MY CAR JERKED AND THREATENED TO TURN OFF-ACCELERATION WAS DECREASED-IT WAS VERY ALARMING AND VERY SUDDEN. THE ENGINE LIGHT STAYED ON FOR A FEW SECONDS THEN IT STARTED FLASHING OFF AND ON. I TOOK MY SOUL TO A NEARBY MECHANIC AND WAS INFORMED THAT I NEEDED MOTOR. IN SEPTEMBER 2020 THE SAME THING HAPPENED, MY KIA SOUL STARTED STALLING AND JERKING, ENGINE LIGHT CAME ON, I HAD DECREASED ACCELERATION-STARTED LOSING POWER. I WAS CLOSE TO A KIA DEALERSHIP SERVICE CENTER, AT THAT TIME, AND KIA DIAGNOSED MY KIA SOUL-AND PER THE INVOICE THERE WAS A 'CYLINDER 3 MISFIRE DETECTED. CYLINDER 3 COIL HAS OPEN CIRCUIT'. I PAID $500.00+ IN REPAIRS. THREE MONTHS LATER DECEMBER 2020-SAME SYMPTOMS BUT WORSE, AND NOW THERE IS A MUCH LARGER PROBLEM. I REACHED OUT TO THE KIA DEALERSHIP WHO PERFORMED THE REPAIR IN SEPTEMBER 2020, AND INFORMED THEM OF THE PROBLEM, AND SHARED WHAT THE MECHANIC INFORMED ME OF, AND WAS TOLD TO BRING IT IN FOR A DIAGNOSIS WHICH WOULD COST APPROXIMATELY $200.00, SO THAT THE KIA SERVICE CENTER COULD DETERMINE WHETHER OR NOT MY SOUL NEEDED A MOTOR. I'M SORRY, BUT I JUST PAID $500.00+ FOR REPAIRS IN SEPTEMBER 2020, AND I HAD TO PAY $79.00+, TO THE MECHANIC WHO DIAGNOSED MY SOUL, I DID NOT, AND STILL DO NOT, HAVE $200.00 EXTRA DOLLARS FOR KIA TO RUN A DIAGNOSTIC AND GIVE ME THE SAME DIAGNOSIS. NOR DID I, OR DO I HAVE, THE EXTRA MONEY TO TOW MY SOUL TO KIA. I HAD ONE TOW, AND I MADE THE DECISION TO HAVE MY KIA SOUL TOWED TO MY RESIDENCE WHERE SHE SITS TODAY. SADLY IN THE COLD WEATHER, AND DURING A PANDEMIC, I HAVE TO SEEK A RIDE OR TAKE THE BUS TO AND FROM WORK, AND THE GROCERS ETC.. THIS IS NOT GOOD FOR ME OR MY FAMILY AT THIS TIME.